Do Not Sell or Share My Personal Information

OCRV Center does not sell personal information and does not share it for cross context behavioural advertising, as the California Consumer Privacy Act defines those terms. There is no data broker relationship, no advertising network integration, and no advertising pixel on this website. On the selling side there is nothing to opt out of, which is a statement of fact rather than a form of words.

The opt out route below exists anyway and is honoured, for two reasons. A reader has no way to verify the paragraph above except by exercising the right, and a site that describes a right without providing a way to use it has not really provided it. So the mechanism is real, the request is answered, and a refusal is recorded on your device so the site behaves accordingly on your next visit.

If your browser or a browser extension sends a Global Privacy Control signal, this site treats it as a valid opt out request under the CPRA and acts on it without asking you anything. No banner interrupts you and no click is required, which is the entire point of a machine readable preference.

Two things happen when the signal is present. Analytics is not loaded: the script is never requested, no measurement identifier is created and no event is sent. And the consent key ocrv.consent.v1 in local storage records the refusal, so the decision persists across pages and across visits on that browser without the site asking again.

The signal is per browser and per device, because that is where it is set. Sending it on a laptop does not send it on a phone, and clearing site data clears the recorded refusal, at which point the signal itself is read again on the next visit and the outcome is the same.

Two routes, both real, and neither requires an account. Email info@ocrvcenter.com with a subject line naming the right you are exercising, for example opt out, know, delete or correct. Or telephone (949) 799-3387 during opening hours, Monday to Friday 8:00 to 17:00 and Saturday 9:30 to 15:00, closed Sunday, and say the same thing to whoever answers.

Include what the request concerns. A website enquiry and a repair record live in different places, and saying which one you mean is the single largest factor in how quickly a request is answered. If you do not know, say that, and both will be checked.

A request has to be matched to a record, and the statute requires reasonable verification before information is disclosed or deleted. The shop asks for the minimum that achieves that. For an enquiry submitted through this website, the email address the submission came from is usually sufficient. For a repair record, the vehicle identification number or the repair order number does it.

What the shop does not do is ask for a government identification document, a photograph of yourself, or a social security number in order to answer a request of this kind, and it does not create a new record about you in the course of verifying one. Over collecting during verification is a privacy harm dressed as a safeguard, and refusing to do it is the point.

A request that cannot be verified is refused rather than answered against the wrong record, and the refusal explains what was missing so it can be resubmitted.

Someone may act for you. An authorised agent submits by the same email or telephone route and provides written permission signed by you, and the shop may contact you directly to confirm that permission and to verify your own identity by the minimal means described above. An agent holding a valid power of attorney under California Probate Code does not need the separate written permission.

The shop may decline a request from an agent who provides no evidence of authority. That is a refusal of the agent, not of you, and it does not affect a request you submit yourself.

Receipt of a request is acknowledged within ten business days, with a description of how it will be handled. The request itself is answered within forty five calendar days of receipt. Where more time is genuinely needed, the period may be extended once by a further forty five days, and you are told about the extension and the reason for it within the original window.

An opt out request is acted on within fifteen business days, and in practice a Global Privacy Control signal is acted on immediately by the site itself, before any request is submitted. A request to know covers the twelve month period preceding the request, and the shop will provide information from a longer period where it holds it and the request asks for it.

A refusal is given in writing with the reason. If you disagree, reply to the same address or call the same number and ask for the decision to be reviewed, and it will be looked at by someone who did not make the original decision where the size of the business allows for that.

A refusal by the shop does not exhaust your options. The California Privacy Protection Agency and the California Attorney General both accept complaints about a business's handling of a consumer rights request, and either route stays open regardless of what the shop decides. Nothing on this page limits that.

Exercising any of these rights does not change the price of a repair, the labour rate applied, the position of a vehicle in the schedule, the parts specified, or how a claim is handled. The shop does not deny service, charge a different amount, provide a different level of work, or suggest that any of those would follow from a request, and no financial incentive programme exists here that a request could exclude you from.

The posted rate card is the posted rate card. A reader who opts out of analytics, asks for a record, or asks for an enquiry to be deleted pays the same $210 an hour for body and paint labour as a reader who does none of those things, and is treated identically at the counter.